Virtual Assistant / ManyChat Automation Specialist
Managed 300+ daily customer inquiries across chat and email while building automation paths for routine support, account requests, and human escalation.
$ available for remote opportunities · GMT+8
I build systemsthat make workmove.
IT graduate, AI automation specialist, and frontend developer turning repetitive operations into clear, reliable workflows.
Building reliable automation and polished interfaces that make complex work feel simple.
education.recordBachelor of Science in Information Technology · 2025
build.passing
deploy.ready
01Education & credentials
Evidence first.
Claims second.
Formal training, recognized competitions, and technical learning. Everything is placed where employers can find it immediately.
02Professional experience
Built in real
work environments.
PC Retail & Technical Support Technician
Delivered practical consultation and repair support for custom PC builds and everyday computer problems, in-store and remotely.
Technical & Front-End Project Experience
Built interfaces for the Western Visayas AI Hackathon and Philippine Startup Challenge 9, and supported election technology operations for MIRU.
03Selected work
Four projects.
No filler.
The strongest examples of automation, product thinking, and production delivery, without duplicate concept pieces.
01Production system
Multi-Role Operations Portal
A role-aware platform unifying support routing, realtime reporting, attendance, verification, finance workflows, approvals, and audit history.
OutcomeReplaced scattered operational reporting with one reliable source of truth.
Node.jsPostgreSQLSocket.IORailway
02Automation
AI Customer Support System
A ManyChat workflow that triages high-volume inquiries, resolves repeat questions, and hands sensitive or unusual cases to a person.
OutcomeCreated faster, more consistent first responses for a 300+ inquiry daily workload.
ManyChatCRMConversation logic
03Revenue operations
AI Lead Qualification CRM
A scoring and tagging workflow that turns noisy inbound demand into a clear, prioritized follow-up queue.
OutcomeMade high-intent leads easier to identify and route quickly.
CRM logicLead scoringAutomation rules
04Frontend
Startup Challenge 9 Finalist Build
A responsive product interface developed through short build-feedback cycles for a national startup competition.
OutcomeHelped the team reach the Philippine Startup Challenge 9 Top 10.
HTMLCSSJavaScriptRapid prototyping
04Capabilities
Technical range.
Operational judgment.
Automation
ManyChatAI chatbotsWorkflow logicLead scoringCRM routing
Development
JavaScriptTypeScriptReact / Next.jsNode.jsPostgreSQL
Operations
Customer supportTechnical troubleshootingE-commerceDocumentationQA
Based in Iloilo, Philippines · Open to remote work